By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OKHORANATURALS.COM relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term OKHORANATURALS.COM or ‘us’ or ‘we’ refers to the owner of the website
Purley Way, Croydon, Surrey CR0 4RF.
The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
Use of Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.
Product Availability
All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we will endeavour to contact you.
Product Reviews
You must have registered on our website to write a review. We thank you for sharing your views with us and other customers, however all reviews will be checked before they are posted to the site so please follow our guidelines.
Reviews
- Must be relevant to the product in question and not be related to your experience in buying or having the item delivered.
- Must not contain derogatory comments directed towards other reviewers.
- Must not contain content that might be considered unlawful, harassing, libellous, abusive, sexually gratuitous, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Must not make false statements, defame or impersonate others.
- Must not contain spamming, advertising, HTML or computer script.
- Must not contain personal information about anyone – including you – such as phone numbers, postal addresses or credit card numbers.
- Must not be submitted by suppliers or manufacturers.
Pricing
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and OKHORANATURALS.COM reserves the right to refuse to supply any individual or company for whatever reason. OKHORANATURALS.COM
All prices are inclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.
Special offers are subject to availability and may change without notice. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.
Payment
You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method.
Delivery
We aim to dispatch orders within 3-5 working days however this can vary due to stock availability. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier delivery service for all orders dispatched by us to UK mainland (some larger orders are sent direct from manufacturers). Please allow an extra working day for delivery to UK Offshore and Rural Scotland destinations. Delivery times to European destinations are usually between 3 – 8 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.
Delivery notification service (including 1-hour delivery time slot)
In order to keep you up-to-date and to deliver your goods at the most convenient time for you, we’ll pass your email address and mobile number (where provided) on to our courier company so they can email you throughout the various stages of delivery and/or text you when a delivery is due to be made. These messages will also include a time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 – 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through (currently Interlink Express) to UK addresses.
Delivery to European destinations
Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the standard delivery charge quoted may need to be increased to allow for large and/or heavy items, however you will be informed of this before your order is dispatched.
Customs
When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges; we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Your online account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.
Ownership of goods
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returns
Returning goods bought online is no problem, all we ask is that they’re returned within 28 days of delivery, unused and in their original packaging. Please email us at its.ok@btinternet.com to inform us of your intention to return goods and whether you are looking for an exchange or a refund. Goods must be returned to the address shown below please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend you use some form of recorded delivery as we cannot accept responsibility for any lost goods. Furniture and equipment orders may be subject to additional conditions. Please see below for details.
Faulty or Wrongly Delivered Goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery to OKHORANATURALS.COM to 600 Purley Way, Croydon, Surrey, CR0 4RF.
Returns address
600 Purley Way, Croydon, Surrey, CR0 4RF
Jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
General
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Force majeure
OKHORANATURALS.COM shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or courier.
Nothing in these Terms and Conditions affects your statutory rights.